Terms of service
Terms of Service
These Terms of Service govern your use of the A and J's Preserves website and your purchase of products from us.
By using this website or placing an order, you agree to these Terms of Service.
1. About Us
This website is operated by A and J's Preserves.
Business address:
12 Herbert St
Herberton QLD 4887
Australia
Email: hello@aandjspreserves.com
2. Products
We make every effort to ensure that product descriptions, photographs, ingredients, prices and other information on our website are accurate.
As our products are handmade, there may be natural variations in colour, texture, consistency and appearance between individual products.
Product images are provided for illustration purposes and may vary slightly from the product you receive.
3. Allergens and Ingredients
Ingredients and allergen information are provided with our products.
Customers are responsible for reviewing the ingredient and allergen information before consuming a product.
If you have an allergy or food intolerance and require further information about a product, please contact us before placing your order.
4. Orders
When you place an order through our website, you are making an offer to purchase the products selected at the prices displayed at checkout.
We reserve the right to refuse or cancel an order where there is a genuine reason to do so, including where a product is unavailable, a pricing or listing error has occurred, or we reasonably suspect fraudulent activity.
If we cancel an order after payment has been made, you will receive a refund for the amount paid.
5. Pricing and Payment
All prices displayed on our website are in Australian dollars unless otherwise stated.
Payment must be successfully processed before an order is dispatched.
We may change product prices at any time. Price changes will not affect orders that have already been accepted and paid for.
6. Shipping
Orders are generally processed and dispatched within 2 to 3 business days.
Delivery times are estimates and may vary depending on the delivery address, carrier and circumstances outside our control.
Please ensure that your delivery details are correct when placing your order.
For full information about shipping, please see our Shipping Policy.
7. Damaged or Incorrect Products
If your order arrives damaged or you receive an incorrect product, please contact us within 48 hours of delivery at:
Please provide your order number and clear photographs showing the damage or incorrect product.
Where appropriate, we may offer a refund to your original payment method or store credit.
Nothing in these Terms affects your rights under the Australian Consumer Law.
8. Change of Mind
We do not offer refunds or exchanges for change of mind.
This does not affect any rights you may have under the Australian Consumer Law, including where a product is faulty, damaged, unsafe, or does not match its description.
9. Australian Consumer Law
Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified.
Where a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement or refund depending on the circumstances and your rights under applicable law.
10. Website Content
We make reasonable efforts to keep the information on our website accurate and current. However, we do not guarantee that the website will always be complete, accurate, current or free from errors.
We reserve the right to correct errors and update, change or remove website content without notice.
11. Intellectual Property
Unless otherwise stated, all content on this website, including our name, logo, photographs, product descriptions, graphics and written content, belongs to A and J's Preserves or is used with permission.
You must not reproduce, copy, modify, distribute or commercially use our content without our written permission.
12. Prohibited Use
You must not use this website:
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For any unlawful purpose
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To attempt to gain unauthorised access to our website or systems
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To interfere with the operation or security of the website
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To submit false or misleading information
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To engage in fraudulent activity
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To copy or reproduce our website content without permission
13. Third-Party Services
Our website may use third-party services, including payment providers, shipping providers and website applications.
These services may have their own terms and privacy policies. We are not responsible for the operation, availability or policies of third-party services.
14. Privacy
Personal information provided when using our website or placing an order is handled in accordance with our Privacy Policy.
15. Changes to These Terms
We may update these Terms of Service from time to time.
The version published on this website will apply to your use of the website and purchases made after the updated Terms take effect.
16. Governing Law
These Terms of Service are governed by the laws of Queensland, Australia.
Any disputes will be dealt with in accordance with applicable Queensland and Australian law.
17. Contact Us
If you have any questions about these Terms of Service, please contact:
A and J's Preserves
12 Herbert St
Herberton QLD 4887
Australia
Email: hello@aandjspreserves.com