Refund policy
Returns & Refunds Policy
At A and J's Preserves, we take care to package and check every order before it leaves us. If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible so we can help.
Change of Mind
We do not accept returns or provide refunds for change of mind, incorrect flavour selection, or ordering the wrong product.
Please check your order carefully before placing it.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.
To help us resolve the issue, please email hello@aandjspreserves.com and include:
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Your order number
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A description of the problem
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Clear photographs showing the damage or incorrect item
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Photographs of the packaging where relevant
A photograph of the damaged item is required so we can assess the issue and assist you.
Once we have reviewed your claim, we will let you know the available resolution. Where appropriate, we may offer a replacement, refund to your original payment method, or store credit.
Refunds
Approved refunds for damaged or incorrect items will be issued to the original payment method, unless store credit is agreed upon.
Refund processing times may vary depending on your payment provider or bank.
Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law. If a product is faulty, unsafe, does not match its description, or otherwise fails to meet your consumer guarantees, you may have rights to a remedy regardless of this returns policy.
Contact Us
For returns and refund enquiries, please contact:
A and J's Preserves
12 Herbert St
Herberton QLD 4887
Australia
Email: hello@aandjspreserves.com