Shipping policy

Shipping Policy

At A and J's Preserves, we carefully pack every order to make sure your preserves arrive safely and ready to enjoy.

Where We Ship

We currently ship orders Australia-wide.

At this stage, we do not offer international shipping.

Processing Your Order

Orders are usually packed and dispatched within 2 to 3 business days.

During busy periods, including holidays and promotional periods, processing may take a little longer. We will always do our best to get your order on its way as quickly as possible.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the size and weight of your order.

The available shipping options and costs will be shown before you complete your purchase.

Delivery Times

Once your order has been dispatched, delivery times depend on the destination and the carrier.

As a general guide:

Queensland: approximately 2 to 5 business days
Other Australian states and territories: approximately 3 to 8 business days
Regional and remote areas may take longer

These are estimates only. Once an order has been handed to the carrier, delivery times are outside our control.

Tracking

Where tracking is available, your tracking details will be provided once your order has been dispatched.

Please make sure your delivery address is correct before completing your order. A and J's Preserves cannot be responsible for delays or additional costs caused by an incorrect or incomplete address supplied at checkout.

Damaged or Incorrect Orders

We take great care when packing your preserves, but unfortunately damage can sometimes occur during transit.

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at:

hello@aandjspreserves.com

Please include:

Your order number
A description of the problem
Clear photographs of the damaged or incorrect item
Photographs of the packaging if it was damaged during transit

We will assess the issue and, where appropriate, offer a refund to your original payment method or store credit.

For more information, please see our Refund and Returns Policy.

Delivery Delays

We are not responsible for delays caused by postal or courier services, severe weather, natural disasters, incorrect addresses, or other circumstances outside our reasonable control.

If your parcel appears to be delayed, please contact us and we will do our best to help.